ConnectWise

Kevin Lancaster Joins Tampa, Florida-based, ConnectWise Advisory Council to Help Shape the Future of the MSP Ecosystem

ConnectWise is one of the largest and most influential software platforms in the Managed Service Provider (MSP) and IT services ecosystem. It provides the core tools MSPs, MSSPs, ITSPs, and service providers use to run, automate, secure, and scale their businesses.

Here’s what it’s known for:

What ConnectWise Does

• Professional Services Automation (PSA): ticketing, project management, time tracking, billing
• Remote Monitoring & Management (RMM): device management, patching, automation
• Cybersecurity & SOC Services: MDR, EDR integrations, threat intelligence, incident response
• Quoting, Billing & Procurement: quoting tools, integrations with distributors
• Automation & Platform Ecosystem: marketplace of integrations and vendor solutions

Who Uses It

• MSPs
• MSSPs
• IT service providers
• Internal IT teams in SMB and mid-market organizations

Why It Matters
ConnectWise is considered a foundational platform in the MSP industry, powering operations for thousands of IT providers globally. Its advisory councils influence platform direction, ecosystem collaboration, cybersecurity strategy, and partner success initiatives—so being invited to one is a meaningful leadership acknowledgment in the channel.